The main aim of this paper is to provide a conceptual view on “Voice over Internet Protocol”, its techniques characteristics and functions. What’s Voice on Internet Protocol? And this paper is for small businesses who want to cut the cost of their phone bill. It’s also for those who want to integrate their phone system with their business applications, to make staff more productive and offer better customer service and it covers the benefits of implementing Voice Over Internet Protocol, with advice on how to go about it. Voice over IP can also dramatically improve the way you work. If you switch phone calls to IT network, you can merge voice and data, boosting staff productivity and enhancing customer service. As the price of high speed internet Connections comes down, it’s well worth taking a fresh look at long term plans for phone and IT network. Protocols are the set of rules that should govern data communications.
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